Page 4 - Jo Causon News Today

As complaints and prices rise, experts say businesses also need to focus on offering choice and value.

The Institute of Customer Services Customer Satisfaction Index revealed that just over 17 per cent of UK customers have experienced a product or service problem in the past year.

Thatis that is another. complaints from customers have hit their highest level on record and its costing businesses more than £9 billion every month in lost staff time — according to new research from the institute of customer service. jo causon, is the institutes ceo. good morning. there are a lot of record complaints, _ good morning. there are a lot of record complaints, what - good morning. there are a lot of record complaints, what are - good morning. there are a lot of record complaints,...

The research comes from the Institute of Customer Service’s Customer Satisfaction Index (UKCSI).

Northern gains national recognition from the Institute of Customer Service

Customers who attack and abuse shop staff face tougher penalties under new legislation that came into force this week.

A rail company has been awarded for its customer service with an accreditation marking quality.

New figures from The Institute of Customer Service revealed 44 of frontline service staff have experienced hostility from customers in the past six…

A quarter of staff who have faced increased hostility said they believe the rise is partly due to the sharp increase in the cost of living.

New figures from The Institute of Customer Service revealed 44 of frontline service staff have experienced hostility from customers in the past six…