Page 3 - Jo Causon News Today

"It goes without saying that I no longer have a job there, but its a relief," said the former bartender.

When you are on the receiving end of it, because sadly some people do not report it because they think it is part of their normaljob, absolutely reporting that and ensuring we have the zero tolerance towards it. and finally, the public really trying to check on ourselves. i appreciate it is a challenging landscape at the moment, and on the back of covid, the cost of living crisis, the energy crisis, we are much more anxious and i completely understand that. butjust pausing and thinking before we...

It is essential for companies of all sizes to keep customers and employees happy by communicating effectively – so where should you start?

Instead of solving our problems, companies simply slap new technologies over them

Shopworkers, GP surgeries and call centres have all reported an alarming rise in abusive behaviour directed toward them. How can we calm this national rage?

DBS has been recognised by the UKCSI for the second time.

Our consumer columnist normally deals with problems. But she also gets cheering readers’ reports of corporate good deeds

Companies must be transparent and flexible with customers facing budget pressures, an expert warns.

RAIL operator Northerns customer service team has won recognition.

Of time and money in dealing with allthis? ., , , ~ ., ., all this? completely, so we know on averaue, all this? completely, so we know on average, organisations _ all this? completely, so we know on average, organisations are - all this? completely, so we know on average, organisations are spending about 3.5 days a month trying to resolve customer service issues. that is a whopping great big £9 billion. so that is a terrible waste of energy, when actually we want to try and make sure that we a...