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/PRNewswire/ Genesys®, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester Wave™: Journey Orchestration.
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Alterian introduces Rapid Journey AI package to enable digital transformation within weeks
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New offering provides brands with true customer journey behavior insight in just weeks, with AI finding customer friction points and recommending the most effective actions to take. DENVER (PRWEB) May 26, 2021
Alterian, the leading Real-Time Customer Analytics and Journey Orchestration solution provider, today announced its new Rapid Journey AI product offering. Alterian‘s easy, cost effective and fast journey analytics package accelerates the understanding of true customer journey behavior, uses artificial intelligence (AI) to simplify journey analysis, and delivers recommendations for the highest impact next-best actions.
“Alterian’s data from Rapid Journey AI was transformational. We thought that 80% of our users were commercial partners, and the data proved 80% were consumers seeking more product g