Mia Culpas News Today

right now. ♪ first, my personal apology on behalf of myself and everyone at southwest for all of this. second, a pledge to do everything we can and to work day and night to repair our relationship with you and offer some new resources that we have to get you the fastest information and fastest service possible. >> it is the top of the hour, 8:00eem eastern. were glad youre with us. it is december 29th. welcome to cnn this morning. >> i think everyone wants an apology. im confused b...

A lot of these frustrated travelers. >> no, but these mia culpas are falling flat on the passengers and it is kind of groundhogs day, another day and another avalanche of cancellations, canceling 2,000 flights continue, continuing this nightmare for travelers and the picture behind me tells the story. the liner here at ticket counter nonexistent because there are no flights to get on. but officials with the airline are telling passengers to just bear with them. just a little bit longer. saying t...