Net Support Services News Today

VW says its Car-Net service shouldn't have demanded $150 payment from detective.

Police in Lake Country, Illinois wasn’t able to track a stolen Volkswagen with a two-year-old child inside because the automaker wouldn’t provide access to its Car-Net vehicle tracking service.

Volkswagen refused to use its GPS tracking feature to assist Illinois police in tracking a stolen car with a kidnapped 2-year-old boy inside. The company wouldn't track the stolen vehicle because the owner's GPS subscription had expired, leading a representative to tell the police the subscription would have to be reactivated for the automaker to help. Luckily, the boy was found unharmed dumped in a parking lot.

VWs third-party vendor failed to follow company emergency protocol, and insisted on charging Illinois police US$150 to renew the service

A Volkswagen representative wouldn't enable Car-Net until police paid $150.

Authorities say the automaker declined to track the stolen vehicle until payment was made to reactivate its GPS system.

Volkswagen Car-Net, the companys car net support services reportedly asked for payment in advance before activating the tracking equipment.

A 'serious breach' delayed a Volkswagen car tracking service during an incident in which a vehicle was stolen with a toddler inside.

A 'serious breach' delayed a Volkswagen car tracking service during an incident in which a vehicle was stolen with a toddler inside.

A 'serious breach' delayed a Volkswagen car tracking service during an incident in which a vehicle was stolen with a toddler inside.