TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests ...
Paul Egger Anand Subramaniam Digital Solutions International Community Boards Contact Center Gain Corporation
Source: marketscreener.com