Scaleable Business News Today

Again that website is openforum.com/yourbusiness. or if youd rather, you can e-mail us your questions and send in your comments as well. that address is yourbusiness aths misnbs.com. and make better decisions. to learn more about todays show just click on our website. its openforum.com/yourbusiness. youll find all of todays segments plus web exclusive content with more information to help your business grow. you can also follow us on twitter. its @msnbcyourbiz. and please become a fan of the

Provide services like wrapping, personalized notes and returns. these gives customers more reason to buy. four, give details. basic information like size and color are necessary, but it helps to also note things like how the put was made and how it will be shipped. and number five, make sure your shipping costs are clear before the customers final check out. the earlier they know about additional charges the less likely they are to abandon their cart. when we return well answer your business que...

Before we start, i mention your tie. a new tie coming out. >> im happy you guys know me for wearing bow ties. this is a signature collection of bow ties available this weekend at windsor net wear.com. >> were supporting that small business. customer involvement. it makes so much sense. what i loved when he said theres no money in rework. >> i think that first of all all the rage is the spoke. let the customer be involved. let them be very engaged in every step of the process. then they take owne...

Small business to be cash mobbed is simple. >> first they need to be locally owned and secondly they need to give back to their community. the second part you cant fake. you can say hey ill start sponsoring a team, bring a cash nobody my business so i can do this. we generally look for people that have a long standing commitment to their communities. >> afterwards an true encourages the cash mob participants to hang out at a local watering hole. >> they do their shopping and congregate again so ...

Wine cellar. >> annette is build agnew house and wanted an original railing for a staircase. >> came here because i wanted options. >> while their needs may have been different the customer experience they got was the exact same. >> they wanted input from us, of course and were welcoming it. >> msws owners pride themselves on make being their business more personal than others like it. >> its something we always offered to people. you have customers that want to take a very active part. you want...

Because its good for business. >> i think its very important to listen and be in tune with your customers. >> the involvement of msw customers is key to its cash flow. i want reduces the chances of making a product that a customer doesnt want. >> youll have the person that will come in and it will be hours and then they will decide on something, then they come back and say you know i changed my mind and were back to square one and well do it all over again. but its fun. >> that has resulted in a...

Model has not only made the business more efficient its helped msw get more business through referrals. >> so much to be said for your customers to be involved with you that you build trust and that they love the product. >> thats why mark and roberta say other small business owners should to the same because customer involvement can have such a positive impact on your bottom line. >> i truly believe that it is the reason that were still in business. >> the pledges found out firsthand that custo...