weekend. you heard the family say that some people, including themselves, had asked to get off the plane. they had been promised a shuttle would be coming at the seventh hour of their wait. what can they do in a case like that to get off the airplane? why couldn t they just bring out the air stairs and a bus and unload these people? that s the point. they could have terminal 4 at jfk has 14 passenger mover buses. they have 14 sets of portable stairs, and anywhere an emergency vehicle can go those buses can go, and they could have deplaned them. the problem is the port authority did not appear to be motivated to make that happen. so we know that no laws were broken here, but were promises broken in your opinion? promises were broken. i was on a tarmac delay task force for one year, and the port authority and all the other airports in the u.s. promised they would never allow the kinds of situations that happened to jetblue four years ago happen again. and here we are again. a
seen a storm of this magnitude before. i don t know what s changed but certainly it s going to take more than a meeting. it takes some real changes. susan candiotti live at jfk airport, thank you. you may remember a passenger bill of rights went on the books in april. the rule punishing airlines with fines for keeping passengers on planes on the tarmac for more than three hours. those safeguards, however, do not apply to those international flights stuck at jfk. last night on anderson cooper 360 we heard from an advocate of passenger rights. we know that no laws were broken here but were promises broke anna nicole your opinion? promises were broken. i was on a tarmac delay task force for a year and the port authority and the airports in the u.s. promised that they would never allow the kinds of situations that happened to jet blue four years ago happen again and here we are again. passenger rights advocates say a little planning can protect you.