In this piece, we are going to look at the 15 African Countries With English As Official Language. If you want to skip our detailed discussion on the outsourcing opportunities available in the African region for businesses outside the region, you can go directly to 5 African Countries With English As Official Language. Africa comes […]
South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.
BPO Veteran Bolsters Leadership Team to Help Drive Growth in the Region ibex Names Nicola James as Vice President of Operations in Jamaica Nicola James VP of Operations, ibex Jamaica press release graphic KINGSTON, Jamaica, Aug. 16, 2023 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced that Nicola James has been appointed Vice President, Operations, of ibex in Jamaica. As a highl
Most BPOs feel that developing technology capabilities in data management and analytics was the most important area for them to remain relevant and competitive in future.
(Bloomberg) -- The Philippines is racing to defend its share of the nearly $300 billion global business process outsourcing market as it battles deteriorating talent, rising competition and rapidly evolving artificial intelligence.Most Read from BloombergMusk Says He May Need Surgery, Will Get MRI on Back and NeckTexas Power Prices to Surge 800% on Sunday Amid Searing HeatUkraine Black Sea Drone Attacks Signal Rapidly Expanding WarHSBC Executive Slams ‘Weak’ UK for Backing US Against ChinaNetany