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The Future of the CX Profession: What to Expect

While automation ramps up in the marketing industry, CX professionals don't have to fret. Learn more about the future outlook of the CX profession.

Baldwin obenaufRichard schwartzColin crowleyTrista walkerPhilip batesContact centerContact center reportStrategic frameworkDigital employeeWhy explainableStage growthArtificial intelligence in marketingMetrics and analyticsCustomer experience managementVoice of the customerCustomer experience design

Dealing With AI Biases, Part One

It’s only a matter of time until AI applications will become more prevalent in high-stake industries. So AI bias deserves closer examination.

Photos hobbyWhat is explainableCan we combat biasWhy explainableDoes acknowledgingMichael wuDigital experienceExplainable aiArtificial intelligence

3 Ways AI-Based Marketing Is Improving Customer Retention

This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.

Ouriel lemmelBaidhurya maniChelsea cohenBased personalization is improvingWhere dataMachine learning can predict consumerStephen lightWhy explainableRecommended productCustomer experienceCustomer loyaltyScott clarkArtificial intelligenceMachine learning

How AI Is Helping to Better Protect Customer Data and Privacy

This article will look at the ways that AI is being used to help protect customer privacy.

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How Can Marketers Prepare for Google MUM?

Google announced the latest search engine upgrade MUM in May. With the first rollouts expected in coming weeks, where should marketers be focusing?

Multitask uniform modelBrief explanationWhat you needKnow about googleTop storiesWhy explainableSearch engineDigital marketingMachine learning

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