WBGZ Radio 5/31/2021 |
By Ross Pearson - WBGZ Radio
Illinois American Water is boasting about receiving a J.D. Power award for the second year in a row. The 2021 J.D. Power U.S. Water Utility Residential Customer Satisfaction Study ranks customer satisfaction among large water utilities.
J.D. Power says a key finding in their study was the need for water utilities to communicate about annual water quality reports.
IL American Water spokesperson Karen Cotton tells the Big Z communicating with customers is key to the way they do business.
play for Cotton s comments
The annual study surveys at least 400,000 customers across 90 water utility providers. To access American Water s water quality reports, head to the link below.