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Shawn Cumberbatch
Some of the damage caused by Hurricane Elsa at the junction of Princess Royal Avenue and Collymore Rock, St Michael. (FILE) Social Share
Barbados’ major utility companies whose ability to provide service was hampered by Hurricane Elsa will be exempt from paying customers compensation, says the Fair Trading Commission (FTC).
However, the FTC is warning the Barbados Light & Power Company Limited (BL&P), Barbados Water Authority (BWA) and Cable & Wireless (Barbados) Limited (C&W) that they “are not allowed free reign and are still expected to restore service within the shortest possible time frame”.
The regulator has decided that the named utility companies, which have some Barbadians without service seven days after the storm damaged or destroyed hundreds of properties, qualify for a standards of service exemption in light of the force majeure circumstance – unforeseeable circumstances preventing fulfilment of a contract.
Telecoms standards to be addressed - Barbados Today barbadostoday.bb - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from barbadostoday.bb Daily Mail and Mail on Sunday newspapers.
Fixed line standards under review
Article by April 24, 2021
Telecommunications company Cable & Wireless (Barbados) Ltd., the company that operates here as Flow, could be in line for new standards.
The Fair Trading Commission (FTC) announced on Friday that it was in the process of reviewing the Standards of Service 2018-2020 for the company to determine whether the current standards were still applicable or new ones were needed.
The Standards of Service framework sets out the minimum level of service that should be received by customers of Flow’s landline service.
The commission has outlined a number of proposed changes to the Standards in its consultation paper and members of the public are encouraged to submit their comments on the themes presented, which include the continuance of the Standards of Service framework; the implementation of two new Standards, which would introduce benchmarks for Flow’s response time to customer complaints and requests for
Article by Social Share
The Fair Trading Commission (FTC) is seeking public input on its review of the Standards of Service 2018-2020 for Cable & Wireless (Barbados) Ltd (C&W, trading as Flow).
The Standards of Service framework sets out the minimum level of service that should be received by customers of Flow’s landline service.
In a statement today, the FTC said it has outlined a number of proposed changes to the standards in its consultation paper and members of the public are encouraged to submit their comments on the themes presented, which include:
the continuance of the Standards of Service framework;