Press Release – Commerce Commission The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS). The Commission is required to review the TDRS at least once every three years …
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
Press Release – NZ Telecommunications Forum – TCF The telecommunications industry is looking forward to engaging with the Commerce Commission over the coming months on its review of the Telecommunications Dispute Resolution Scheme (TDR), the New Zealand Telecommunications Forum (TCF) said today. …
The telecommunications industry is looking forward to engaging with the Commerce Commission over the coming months on its review of the Telecommunications Dispute Resolution Scheme (TDR), the New Zealand Telecommunications Forum (TCF) said today.
TDR is an independent service, free for residential and small business customers, which helps consumers resolve complaints with their telecommunications provider.
Due to recent changes to the Telecommunications Act, the Commerce Commission is required to review the TDR scheme at least once every three years. The Commission published an issues paper today and has to complete its review by 13 November 2021.
Date Time
Key issues identified for first review of Telco Dispute Resolution Scheme
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
The key issues the Commission has identified have been shaped by feedback from industry, consumers and community groups about aspects of the TDRS that work well, and those that could be improved.
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One of New Zealand s top businessmen, Scott Bartlett, has passed away aged 40.
Bartlett, who was chief executive of Kordia Group, Orcon and Quik internet during an impressive career, died following a battle with brain cancer, a statement on Tuesday said.
He had been diagnosed with multiple tumours of the brain in late 2019, and had stepped down as CEO of Kordia Group earlier this year to focus on his health.
In an emotional statement, Kordia chair John Quirk described Bartlett as one of New Zealand s most inspirational leaders. While this is an immensely sad day for us all, Scott s life and achievements - particularly at such a young age - are a legacy to be admired and celebrated, he said.