Friday, 23 April 2021, 9:28 am
The telecommunications industry is looking forward to
engaging with the Commerce Commission over the coming months
on its review of the Telecommunications Dispute Resolution
Scheme (TDR), the New Zealand Telecommunications Forum (TCF)
said today.
TDR is an independent service, free for
residential and small business customers, which helps
consumers resolve complaints with their telecommunications
provider.
Due to recent changes to the
Telecommunications Act, the Commerce Commission is required
to review the TDR scheme at least once every three years.
The Commission published an issues paper today and has to
complete its review by 13 November 2021.
“We believe
there is always room for improvement, and we hope this
Press Release – Commerce Commission The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS). The Commission is required to review the TDRS at least once every three years …
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
Photo: 123RF Getting prompt and effective resolution of any problems consumers can t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service, telecommunications commissioner Tristan Gilbertson said, adding the review was now required every three years.
The telecommunications industry said it was looking forward to contributing to the review over the coming months, to ensure the service continued to provide a free independent service for residential and small business telco users. We believe there is always room for improvement, and we hope this review process results in a strengthened TDR scheme that is able to help even more New Zealanders if they encounter issues with their telecommunications services, Telecommunications Forum chief exeuctive Geoff Thorn said.
Press Release – NZ Telecommunications Forum – TCF The telecommunications industry is looking forward to engaging with the Commerce Commission over the coming months on its review of the Telecommunications Dispute Resolution Scheme (TDR), the New Zealand Telecommunications Forum (TCF) said today. …
The telecommunications industry is looking forward to engaging with the Commerce Commission over the coming months on its review of the Telecommunications Dispute Resolution Scheme (TDR), the New Zealand Telecommunications Forum (TCF) said today.
TDR is an independent service, free for residential and small business customers, which helps consumers resolve complaints with their telecommunications provider.
Due to recent changes to the Telecommunications Act, the Commerce Commission is required to review the TDR scheme at least once every three years. The Commission published an issues paper today and has to complete its review by 13 November 2021.
Date Time
Key issues identified for first review of Telco Dispute Resolution Scheme
The Commerce Commission has published a paper outlining the key issues it intends to focus on for its first review of the Telecommunications Dispute Resolution Scheme (TDRS).
The Commission is required to review the TDRS at least once every three years and to report on any recommendations for improving the scheme.
“Getting prompt and effective resolution of any problems consumers can’t resolve directly with their telecommunications providers is a critical part of ensuring consumer satisfaction with their service,” Telecommunications Commissioner Tristan Gilbertson says.
The key issues the Commission has identified have been shaped by feedback from industry, consumers and community groups about aspects of the TDRS that work well, and those that could be improved.