2020 Lead Reduction Program By The Numbers A sign posted by a Denver Water customer, thanking crews who replaced lead service lines during 2020. Photo credit: Denver Water. In a year when so much was canceled or put on hold, one program remained steadfast for Denver area residents: the Lead Reduction Program. “Achieving the many ambitious, first-year goals of the program — which is itself on a scale and scope that’s never been tried before — and succeeding while a pandemic unfolds around us is absolutely extraordinary,” said Jim Lochhead, the CEO/Manager of Denver Water. “Elements of this program have been implemented on smaller scales across the country, but nothing that’s this wide-ranging, involving so many lines, so many customers, and so many methods of protecting our families, friends and neighbors from the risk of lead.”