911 Center Staffing Shortage Causing Mistakes, Delays Since December, about 9% of Durham’s calls have been routed to the Raleigh-Wake Emergency Communications Center. Calls ring for about 30 seconds in Durham before automatically transferring to Raleigh. June 01, 2021 • (TNS) - Durham firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the city's 911 center forced Raleigh operators to answer nearly 1 in 10 incoming calls. There were 26 vacant positions out of a total of 60 at the Durham Emergency Communications Center, a city spokesperson told The News & Observer this month. Three of 18 call-taking positions were vacant, she said. Since December, about 9% of Durham's calls have been routed to the Raleigh-Wake Emergency Communications Center, according to the city. Calls ring for about 30 seconds in Durham before automatically transferring to Raleigh.