911 Center: Don't Hang Up!
If you call 911 by mistake, DO NOT HANG UP. Stay on the line and tell the dispatcher that everything is all right.
Source: hiphopnc.com
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911 Center Staffing Shortage Causing Mistakes, Delays
911 Center Staffing Shortage Causing Mistakes, Delays Since December, about 9% of Durham’s calls have been routed to the Raleigh-Wake Emergency Communications Center. Calls ring for about 30 seconds in Durham before automatically transferring to Raleigh. June 01, 2021 • (TNS) - Durham firefighters reported at least 46 dispatching errors or concerns this year, after staffing shortages at the city's 911 center forced Raleigh operators to answer nearly 1 in 10 incoming calls. There were 26 vacant positions out of a total of 60 at the Durham Emergency Communications Center, a city spokespe...
Source: govtech.com
'It's intolerable': Durham 911 center staffing shortage causing delays, mistakes
Since January, Durham firefighters have reported at least 46 errors or concerns.
Source: yahoo.com