A helpful resource for those struggling to make rent during this pandemic, text RENTSOS to 211-211 A helpful resource for those who may be struggling during this pandemic. It’s called 2-1-1, designed by United Ways of California to help people get connected and get the answers they need. News Channel 3’s Caitlin Thropay tried it out and explains how it may be able to help you. 2-1-1 is a free and confidential service that helps people find the local resources they need. It’s available 24 hours a day, 7 days a week. For example, if you’re in need of rental assistance you can text RENTSOS to 211-211. Be sure you type it twice or else it won’t work.