Answering The Call: Midland Health's COVID-19 VAX hotline ca

Answering The Call: Midland Health's COVID-19 VAX hotline call center


They are receiving about 600 calls per day, 10,000 per month.
Author: Rachel Ripp (News West9)
Published: 8:52 PM CST February 4, 2021
Updated: 8:54 PM CST February 4, 2021
MIDLAND, Texas — COVID-19 warriors on the backside of the frontline, calling themselves 68-nurse and now the COVID-19 VAX hotline.
They answer around 600 calls a day. That's 10,000 every month.
"We have our core staff members who work from home. A lot of those individuals have setups that they can work remote, then other core staff members, we actually have a department at MMH with stations set up for them to answer calls coming into the call center. We have added additional staff members to help with the call volumes," said Brandi McDonald, Midland Health VAX hotline supervisor. 

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