APS to reimburse some customers as part of settlement deal with Arizona Attorney General's Office By Kenneth Wong APS Logo PHOENIX - Officials with the Arizona Attorney Office announced on Feb. 22 that a deal has been reached with APS that will see over 200,000 of its residential customers reimbursed. According to the statement, the settlement was reached following an investigation into APS' Customer Education and Outreach Program, which the Arizona Corporation Commission directed APS to develop after APS' new rate plans and rate increase was approved in August 2017. The Customer Education and Outreach Program, according to the statement, was supposed to educate APS' residential customers about the new rate plans, and as a part of the program, APS developed an online plan comparison tool that was intended to help customers evaluate and compare the various options.