APT avoids court action by committing to bigger customer ref

APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations – Travel Weekly


10 Mar
2021
Thousands of Aussies will receive additional refund amounts for cancelled travel after Australian Pacific Touring made a commitment to the Australian Competition & Consumer Commission (ACCC).
The company, which trades as APT and Travelmarvel, has agreed to stop deducting marketing and overhead costs from booking refunds, and to reimburse customers who had previously had these costs deducted from their refund.
Where a refund is sought (as opposed to a credit), APT will continue to deduct an amount from refunds to cover reasonable losses that it has not been able to recover, and will also deduct a fee per booking relating to administration costs in arranging the refunds.

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