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Australia Northern Territory tops for adventure, culture

Australia Northern Territory tops for adventure, culture
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APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC

APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC
By national consumer affairs reporter Amy Bainbridge
Posted
WedWednesday 10
updated
WedWednesday 10
MarMarch 2021 at 2:41am
Airports were largely empty during 2020 as Australians were forced to cancel travel plans due to the COVID-19 pandemic.
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Thousands of Australians who had their travel cancelled due to the COVID-19 pandemic will receive additional refunds from tour operator APT.
Key points:
Tour company APT had been deducting fees for marketing and overheads costs from refunds issued to consumers whose travel was cancelled due to COVID-19
The regulator considered the company to not be entitled to do that under its terms and conditions ....

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APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations – Travel Weekly

10 Mar
2021
Thousands of Aussies will receive additional refund amounts for cancelled travel after Australian Pacific Touring made a commitment to the Australian Competition & Consumer Commission (ACCC).
The company, which trades as APT and Travelmarvel, has agreed to stop deducting marketing and overhead costs from booking refunds, and to reimburse customers who had previously had these costs deducted from their refund.
Where a refund is sought (as opposed to a credit), APT will continue to deduct an amount from refunds to cover reasonable losses that it has not been able to recover, and will also deduct a fee per booking relating to administration costs in arranging the refunds. ....

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Australians to be given THOUSANDS of dollars if their holidays were cancelled due to Covid-19

Australians who had their holidays cancelled due to Covid-19 border closures will now be reimbursed thousands of dollars by a luxury travel company.
Travel businesses all over the country were forced to issue refunds to patrons who were blocked from holidaying when Australia s borders closed on March 20 to stop the spread of coronavirus.
Cruise company Australian Pacific Touring, known as ATP, gave cash back to its customers who were forced to scrap travel plans amid the pandemic, but docked each payment by 15 per cent to cover overhead and marketing costs.
Luxury travel company ATP will reimburse Australians who forked out for holidays but had them cancelled because of Covid border restrictions (pictured: the Northern Territory) ....

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Swan Hellenic appoints UK sales director

29 January 2021
Swan Hellenic has announced that Tom Dumbrell is to join the company as UK sales director from next month.
He will bring a combination of youthful energy, out-of-the-box thinking and extensive cruise industry sales management experience, the company said.
Dumbrell has held in national account manager and senior sales management positions at Tauck, Belmond, Australian Pacific Touring, Fred. Olsen Cruise Lines and ROL Cruises.
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Passionate about working creatively with trade partners, he aims to leverage his knowledge of the British sector to build strong relationships based on a mutually beneficial approach that helps ensure new growth and lucrative business opportunities for all parties. ....

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