APT to issue further refunds over COVID-19 travel cancellations after agreement with ACCC By national consumer affairs reporter Amy Bainbridge Posted WedWednesday 10 updated WedWednesday 10 MarMarch 2021 at 2:41am Airports were largely empty during 2020 as Australians were forced to cancel travel plans due to the COVID-19 pandemic. ( Share Print text only Cancel Thousands of Australians who had their travel cancelled due to the COVID-19 pandemic will receive additional refunds from tour operator APT. Key points: Tour company APT had been deducting fees for marketing and overheads costs from refunds issued to consumers whose travel was cancelled due to COVID-19 The regulator considered the company to not be entitled to do that under its terms and conditions