Mortgage Business ASIC sues CBA for incorrectly charging customers By Annie Kane 01 April 2021 The financial services regulator has commenced proceedings against the big four bank over allegations it charged approximately $55 million in monthly access fees to customers when it was not entitled to. The Commonwealth Bank of Australia (CBA) is being taken to Federal Court by the Australian Securities & Investments Commission (ASIC). The regulator has alleged that between 1 June 2010 and 11 September 2019, the bank incorrectly charged monthly access fees to nearly 1 million customers and more than 800,000 accounts. According to ASIC, the customers in question were entitled to waivers of the monthly fees (usually between $4-$6) because they met certain criteria under their contracts with the bank.