Broken pipes, desperate calls for help: What it was like being a first responder in Dallas during the winter storm North Texas firefighters and police officers faced triple the amount of calls while dealing with power outages and floods in their own homes Dallas Fire and Rescue Captain Cristian Hinojosa (left) prepares to head out on a call with his C shift crew at their Greenville Ave Station 28, Friday, February 19, 2021. First responders are dealing with three times the amount of emergency calls due to effects of the snow storm. Hinojosa said that many firefighters are dealing with the same conditions as the residents they're helping: busted pipes, no heat and cold temperatures, but they're "honored" to serve during such a difficult time. (Tom Fox/The Dallas Morning News) (Tom Fox / Staff Photographer)