<h2>Highlights</h2>
<ul>
<li>Firms will innovate through the Consumer Duty, which puts customers at the heart of any planning for financial services and products.</li>
<li>The FCA is thankful to the many firms that are continuing to make substantial efforts to embed the policy across their organisations.</li>
<li>Focusing on the areas that will have the greatest impact on consumer outcomes should be every firm’s priority ahead of 31 July.</li>
</ul>