Calls to the Met's Contact Centre in 2020 News • Dec 30, 2020 06:00 GMT Homicide, burglary, and requests for chicken nuggets – Met Contact Centre shares details on prank calls received in 2020 From the period 1 January to 1 December 2020, staff at the Met's Contact Centre (MetCC) fielded a total of 3,540,185 101 and 999 calls, with over half coming from callers who required immediate assistance. Requests for service included attendance at ongoing burglaries, violent crimes and murder scenes. MetCC’s 1,710 employees, who operate from three different call centres across London, are on hand 24 hours a day to deliver essential operational assistance to the officers and staff who make up the service, and be a point of contact for Londoners who are sometimes in extreme distress.