Commission completes review of consumer mobile phone bills :

Commission completes review of consumer mobile phone bills


Date Time
Commission completes review of consumer mobile phone bills
The Commerce Commission has published a letter confirming it has completed its review of consumer mobile phone bills along with updated analysis addressing feedback from the telecommunications industry.
In September 2020, the Commission published an open letter to Spark, Vodafone and 2degrees asking them to share their plans for providing their customers with more meaningful product and service comparisons and to guard against overspending. This was accompanied by a report from Schiff Consulting, aspects of which were later contested by the industry.
In response to industry submissions Schiff Consulting has now refined the ‘right planning’ aspect of its analysis for some customers who used less than their quota in every month.

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