Feb 23, 2021 5:00 AM PT Even before the COVID-19 pandemic, contactless payments stood as one of the most noticeable changes in the retail industry. According to a Forbes Technology Council post, the global contactless payments market size is expected to go from $10.3 billion in 2020 to $18 billion in the next five years. When dealing with purchases and deliveries, the desire for contactless "everything" is not a trend, it's a paradigm shift in the way people shop and receive packages at their homes. Retail In the past, contactless transactions were a convenient method of paying at the checkout counter. Who doesn't like to tap a credit card or wave their smart device over a reader to register a sale? But due to COVID-19, this convenience has shifted to a health concern because shoppers want to limit as many physical interactions with store employees as possible.