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Feb 23, 2021 5:00 AM PT Even before the COVID-19 pandemic, contactless payments stood as one of the most noticeable changes in the retail industry. According to a Forbes Technology Council post, the global contactless payments market size is expected to go from $10.3 billion in 2020 to $18 billion in the next five years. When dealing with purchases and deliveries, the desire for contactless "everything" is not a trend, it's a paradigm shift in the way people shop and receive packages at their homes. Retail In the past, contactless transactions were a convenient method of paying at the check...

Retailers are finding new ways to retool their customer experiences to conform with the new contactless "everything" supply chain; and artificial intelligence and computer vision technologies are lending a notable hand. Out are the bulky metal lockers where customers had to open doors that many other people have come in contact with to retrieve their items staged from online purchases.