Article content The Calgary police commission heard Tuesday from the CPS professional standards section, which deals with public and internal concerns about officers’ actions. We apologize, but this video has failed to load. Try refreshing your browser, or Calgary police conduct complaints up in 2020, but CPS says backlog is shrinking Back to video Supt. Scott Boyd said 2020 was “a year of significant conduct reform” for CPS, but there’s still ongoing work on making the investigation process quicker. “The No. 1 complaint from both citizens and (CPS) members is how long it does take to conclude some of these complex files,” he said.