DC 911 says first call about rail emergency came from a passenger & not Metro New timeline further highlights serious communications failures after train stalled outside Rhode Island Avenue station 5 hours ago A passenger on a stranded subway train was the first to alert DC 911 to the emergency, further highlighting a serious communications breakdown at Metro’s Rail Operations Control Center (ROCC). The new information from DC’s Office of Unified Communications (OUC) comes two days after the Washington Metrorail Safety Commission’s (WMSC) CEO admonished Metro for its poor communications with police, fire and EMS during the March 26 incident. An OUC timeline and radio traffic recorded by OpenMHz.com illustrate continuing problems at both ROCC and OUC in promptly and accurately dispatching DC Fire & EMS to rail emergencies.