Delayed fire & EMS dispatch & miscommunication confirmed during Metro train separation in MD 15 minutes lost before correct dispatch to November Glenmont incident Dec 10, 2020 STATter911 confirms it took more than 15 minutes before Montgomery County 911 sent the appropriate fire and EMS units after a Metro train separated in Glenmont last month. Information provided by spokespersons, along with radio traffic, illustrate miscommunications resulting in fire and EMS dispatched initially for a medical emergency instead of a train that became uncoupled, stranding passengers. The timeline also shows Montgomery County’s Emergency Communications Center (ECC) lost six of those minutes while processing the initial erroneous report of someone needing medical help at the Glenmont Metro Station.