Date Time Share Deloitte Digital elevates future of Contact Centres with new offering powered by Salesforce Service Cloud Voice Deloitte Digital has announced a new offering uniting the organisation’s experience in large scale contact centre transformations and human-centered design with the latest capabilities of Salesforce Service Cloud Voice. The new offering will enhance omni-channel customer experience capabilities for contact centres, for businesses across customer-facing industries such as government, financial services, health care, and consumer, to better meet the needs of customers and agents. Deloitte Digital’s offering delivers Salesforce Service Cloud Voice, a cloud-based solution inclusive of AI, rich analytics, natural language understanding (NLU), next best action and other integrated telephony functionality to enable the contact centre infrastructure and desktop of the future – today. Deloitte Digital will bring industry experience with a design-led approach, contact centre strategy, operations depth and technology skills to deliver Service Cloud Voice solutions to customers worldwide.