ripoffreport.com. if you have any questions, send them to me at gerri@cnn.com. >> terrific information. appreciate it, thank you. thanks for sticking around. >> reporter: my pleasure. let's squeeze the hearing room as well and maybe we can make this work for you. if you'd like an in-depth look into the toyota recall, a couple of things you can do. first and foremost go to cnn.com/toyota. there you can find out if your car has been recalled and what to do about it. it all comes to you from the worldwide leader in news, toyota's image at stake to be sure. will customers buy again? we are talking to a toyota owner who used to work for ford and gm. will he buy american brands from now on? we're back in a moment. [ male announcer ] when it comes to reaching your big milestones, and all your little mile-pebbles ameriprise financial can help.