you can see this family's house is off its foundation. how high did the water go? here is the waterline all the way up there, at least ten feet of water that came down this street. you can see the mud -- it's an insurmountable amount of mud to shovel just to clean up this driveway. they don't know if they'll be able to move back into this house. they want to clean up and get an idea if it's possible to move back. it's so cold right now. the snow has come down again. they've put together this portable heater unit so they're going to work into the night and not freeze. friends are helping them with the physical work and the psychological support. 17-year-old ren, his mother and father are in a state of shock. >> translator: i have no words to express my feelings. i lost my mind. we all have to start from zero. >> reporter: the nearby pacific provides one of the great charms of living in the neighborhood,