information that there had been a breach. >> reporter: we did specifically go to sony, andrew, with that question, why did it take you six days after you found out that the system had been hacked. well, sony says what they've done, they recognized there is this criticism out there, that this is this time lag between when they found out they had been hacked and when they made that public announcement. part of it was they were trying to figure out exactly what had been compromised. it's a question sony still does not have a clear answer for for its 70 million users. sony is also saying at this point they are trying to make sure to improve communications with its users, that at this point they do take hacking very seriously. they want to protect the private data of its users and they are looking forward to trying to reassure the consumers once the system is back online right now. that system remains offline. but sony, again, still trying to figure out, okay, they know 2