what did you find out? >> don, consumer reports has a new survey of 15,000 passengers who say out of the ten airlines they rated, southwest and jetblue topped the overall satisfaction. the survey was conducted before swet's problems this last april. at the bottom of the list are united and us airways with both scoring the worst rating in baggage handling, seating comfort and in-flight entertainment. with us airways, don, getting the worst marks for cabin crew service. >> interesting. let's talk about some pooel speed. whether it is the bags or the fees for a blavngt or a pillow, it seems they are becoming the new normal these days. >> right. >> it's never ending. what did passengers have to say about those fees? >> exactly. one of the biggest reasons many of us aren't flying as much as we used to is because of those excessive fees. 40% of those surveyed said they are flying less because of higher fees, far more than those who blamed it on flight delays
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