>> you probably could not find i think a better friend to veterans than general shinseki who now heads the va and yet we still hear the same horror stories about how the va is overwhelmed, they don't have enough people even though they've hired a bunch of people, thousands of people, who help process these benefits. so we are stuck with what seems like the same old va that is not servicing these people that we've pledged to take care of. why is that? >> well, you know, bureaucracy and va always go right together. and the va itself has to look at itself as an organization that makes sure they're out helping our veterans and they need to be honest with america and congress about what the costs are of doing that. for years they said we don't need additional costs because they were worried about sounding like they needed more money. paying for our veterans is a cost of war. war is expensive. this country has to step up and pay for that.