you an you crew, hundreds of people over there on the side of airport. duane is with me, i understand you're at the ticketing kocount what's going on? >> well, some of us are huddled in a back supply closet. we were all here in terminal 2 at delta when the shooting started and everybody just sk t scattered. it was mass hysteria and i was next in line to check my bag. i jumped over the counter once i realized it was shooting, and i asked her where the exit was, where do we get out, and she was just frozen and so i kept trying to get her to help us to safety and then there was like this door and it's like a supply closet like the smallest hotel