delta counter and encountered a ticketing agent and i was frantic at this point, tell us where the exits are, they're shooting, need to get people to exits, where are they? she was just gone, in shock and mortified. so she couldn't even articulate a response. >> so instead of running out the door -- you were checking in bag at departures? >> ticketing. second level. >> rather than arrivals. upstairs. instead of running out the door you jumped behind the counter to hide. >> that's correct because the shooting from the door area, if you've been to the airport, closer to the door there's escalators, open air area between the second and first floor. so way those gun shots were