onboard, our job is to deescalate conflict, and what i would really like to know is flight attendants are aviation's first responders and charged with safety, health and security of the passengers in our care. and there are tens of thousands of flights that take off in this country every single day without event. actually because flight attendants perform their job very, very well. what has happened in the last 10 to 15 years is staffing have been cut to minimums, our planes are fuller than ever, tensions are higher than ever, and in the last two weeks, there's been a pitting of the public against the flight crew which has given rise to other tensions. these employees also on the job are dealing at american airlines with toxic uniforms, pay that doesn't conform with the rest of the industry, cabin air quality events, so in these events like this when flight attendants are dealing with this, our job as a crew is to help each other out. another crew member may intercede. this may have started with a routine procedure by the crew getting the stroller out of the