realize right away what an enormous outpouring of grief there would be? >> it's not just the queen underestimated, everybody underestimated. >> the next day, two and a half billion people watch on tv and on the streets of london as diana's coffin is carried to westminster abbey for her funeral. her young sons walking solemnly behind. >> inside the abbey, charles spencer gives a surprising eulogy that is critical of the ryal family. >> diana was the very essence of compassion, of duty, of style, of beauty. someone with a natural nobility who was classless, and who proved in the last year, that she needed no royal title to continue to generate her particular brand of magic. [ applause ]