driving on suspended licenses. what does that tell you about the background process? >> the background process as it is in law now doesn't work. >> reporter: according to uber, the company's policy disqualifies drivers with claims like these. but in case after case, convicted felons have been approved to drive anyway. in maryland, massachusetts, and california, governor agencies found what add up to thousands of drivers with disqualifying criminal records, even sexual offenders, approved to work for uber. in texas, approved uber drivers included a murderer on parole and a convicted felon once accused, though not convicted, of seeking to smuggle rocket launchers in the middle east. he is now sentenced to 25 years for sexually assaulting a passenger. uber sexual assault victims like this woman say uber most improve