buildings, they're completely collapsed. power line everywhere. luckily the search and rescue coordination have been taking in all the 911 calls and prioritize who needs assistance there. beak they prioritized those calls, they hand it out to us and we get out to these location. it's a little difficult. you've got a lat long and street address. you lower the rescue swimmer down there. if you can imagine it the cat four hurricane wiped out. so you don't have street sign or and knocking down door, trying to find people in need. i want to thank all the local first responders out there, the local law enforcement. they were great helping out our guy and patching up the patient, getting them the assistance we needed so we could hoist them and take them to the local medical facility. >> the family of nine people trapped in their bathroom in the center of their house, tell us more about that.