>> reporter: john, good morning. day two is all about accountability. while survivors i talked to say they agree with pope francis when it comes to the need for concrete measures, they don't agree with his 21-point reflection plan. take a listen. >> i'm disappointed by what we saw today on the list of reflection points when number one is we are going to create a manual or a handbook. i thought they already had the handbook. >> concrete measures mean zero tolerance isn't just a word. zero tolerance means excluding priests and others who rape and abuse children from ministry permanently. >> reporter: while this historic summit continues here at the vatican with prayers, speeches and homework pope francis assigned to bishops so they can learn more about abuse on children around the world, law