queen and the uk, you're there to pursue commercial protection and that's always been a nay-nay for the royal family. >> tensions were high. the model that harry arched meghan envisioned was out. >> it just would not work. and the queen therefore decided that if they were intent upon leaving that they must leave entirely. >> to have the independence they craved, they would need to step down as royals. >> how hard do you think that moment was for harry? >> this was a really difficult home for him. he loves his grandmother. he loves serving the queen. ultimately this was a decision he undertook for his own family. >> harry and meaghan made their final few appearances as roles before they stepped back from