year go to win usually cool. and i explained to her in english that he works for microsoft he warned her that it just that moment her computer was being hacked and all her daughter was in danger to stop that because he said she should give him access to her p.c. . again to be sure that he really works for microsoft i looked at the number where did this call come from there was nothing suspicious about it when i said i'm sorry when he said he could provide me with the proof on the computer i was convinced that the call was authentic five times you buy a toy that's this one. she then downloaded remote maintenance so the call could log into the computer from a file he located various pop up warnings and fake viruses were moved before her