by, oh, wow, this is probably a form letter and didn't even take the time to proofread it. it was kind of a little disappointing. >> reporter: even more of a letdown, the response from the white house when sean's father asked if president obama could make a phone call to his ex-wife, sean's mother. >> and we were notified two or three days later that the president couldn't fit that into his schedule. that would be understandable. he is the president of the united states, and he's a very busy man, very important man. but then to find out that he fit it into his schedule to to call the president of eagles to thank him for giving michael vick a second chance, that kind of burns a little bit. >> reporter: senator cantwell has apologized and called both of sean's parents. >> she's accepted the mistake as hers. i accept her apology. >> reporter: the collins' just hope the senator and commander in chief will put a little more time and thought into their efforts to comfort families of fallen soldiers.