grinding away until we get it right. we are looking towards the end of the month to see substantial progress and feel comfortable we are on target for that. it is a complicated challenge but we've got to get it right. >> substantial progress but doesn't say it will be fixed. >> she is referring to the man brought on board to clean up the obamacare website disaster. he actually said a couple of weeks ago that by the end of november the majority of people, vast majority of users will have a smooth experience. this is -- i'm not sure if he misspoke but certainly a redefinition of what was promised two weeks ago. >> the insurance exchange they say can handle right now potentially 20,000 to 30,000 people at one time, half of its intended capacity. i said it at the time, you probably saw it at the time and probably screamed it into your creel -- cereal, why would you set yourself